Privacy Policy
1. Plain-English summary
Bobble Hero is a puzzle game for iPhone made by JBX Huddle LLC ("we", "us"). You play without an account. We do not ask for your name, email address, contacts, photos or precise location. We collect anonymous information about how the game is played so we can fix problems and balance the puzzles. We do not sell personal information.
2. Scope
This policy covers the Bobble Hero app and this website, bobblehero.app.
3. Information we collect
Gameplay events. When you play, the app sends events such as: the app was opened or closed, a machine was started, cleared or failed, how many taps and how long it took, whether a hint or rescue was used, which reward adverts were chosen, and how far you have progressed. Each event carries a random identifier created for your installation of the game, the app version, your device model, iOS version and language. The identifier is not your name, your Apple ID or your device's advertising identifier.
Approximate region. Our analytics provider receives your IP address when events are sent and uses it to work out an approximate country or region.
Purchases. Purchases are processed by Apple. We receive confirmation of what was bought so the game can deliver it. We never receive your payment card details.
Adverts. If the game shows adverts, the advertising provider may collect device information to deliver and measure them. It will only use your device's advertising identifier to track you across other companies' apps and websites if you allow that in Apple's permission prompt. The game works the same whether you allow it or not.
Support messages. If you email us, we receive your email address and whatever you choose to tell us.
Stored on your device. Your progress, settings and reminders are stored on your iPhone. Reminders are scheduled on the device itself and only if you allowed notifications.
4. How we use information
To run the game and deliver purchases; to understand which machines are too easy or too hard and where players stop; to find and fix bugs; to measure how features and adverts perform; to answer support requests; and to meet legal obligations.
5. Service providers
| Provider | What it does | What it receives |
|---|---|---|
| PostHog (United States) | Product analytics | Gameplay events, the random installation identifier, device model, iOS version, language, IP address |
| Apple | App distribution, purchases, TestFlight | Purchase and download records under Apple's own privacy policy |
| Unity (advertising, when adverts are enabled) | Delivers and measures adverts | Device information and, only with your permission, the advertising identifier |
| Vercel and Cloudflare | Host this website and its domain | Standard web request logs, including IP address |
| Email provider | Receives and sends support email | Your email address and message |
6. When we share information
With the service providers above, so they can do their job for us; when the law requires it; to protect the rights and safety of players, the public or us; and with a successor if the business or the game is sold or reorganised. We do not sell personal information and we do not share it for cross-context behavioural advertising without the permission described in section 3.
7. Cookies and this website
This website does not set advertising or analytics cookies. Our hosts keep standard server logs.
8. Security
Data is sent over encrypted connections and access is limited to the people who need it. No method of transmission or storage is perfectly secure.
9. Retention and deletion
Gameplay events are kept for up to 24 months and then deleted or aggregated. Support email is kept for as long as needed to help you and for our records. Deleting the game removes the save and the installation identifier from your iPhone. To ask us to delete the gameplay events linked to your installation, email us from the address below and include the Player ID shown in the game's Menu.
10. Your privacy rights
Depending on where you live, you may have the right to know what information we hold about you, to receive a copy, to correct it, to delete it, and to object to or limit certain uses. California residents have the rights given by the CCPA/CPRA, including the right not to be discriminated against for using them. People in the European Economic Area, the United Kingdom and similar jurisdictions have rights under their data protection laws, including the right to complain to a supervisory authority; where those laws apply, we rely on our legitimate interest in running and improving the game, and on your consent where consent is required. To make a request, email privacy@bobblehero.app. We will reply within the time the law allows.
11. Children
Bobble Hero is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, email us and we will delete it.
12. Where data is processed
Information is processed in the United States and in other countries where our service providers operate.
13. Changes to this policy
We will post any changes at bobblehero.app/privacy and change the date at the top. If a change is significant we will say so in the game or on this website.
14. Contact us
JBX Huddle LLC, Wilmington, Delaware, United States
Privacy requests: privacy@bobblehero.app
Support: support@bobblehero.app